Stuck on the ring somewhere?
Unikal Keyring is built and maintained by one person, Ethan Vaughn. Questions about arranging the ring, identifying a blank, flagging a copy versus a cylinder replacement, setting the window between trains, or a key stuck on the wrong pickup status all land in the same inbox.
The most useful message tells us your device and OS version, the app version, what you tapped, and what happened instead of what you expected.
Before you write
Force-close and reopen the app, then check the store for a pending update. A surprising share of odd behaviour is an old build.
Include the details
Device model, OS version, app version, and the exact key entry or screen involved. Screenshots are welcome by email.
What we cannot do
We cannot identify a blank, contact a key counter, restore lost entries, or see anything stored on your phone.
Job sheet · send a message
This form opens nothing and sends nothing on its own — it is a local draft helper that confirms on screen. To make sure a message actually reaches us, use the email link below the button.
Thank you — your slip is written up.
We have noted your message.
Because this site has no back end, nothing was transmitted. Please send the same text to ethan.vaughn48@gmail.com so it reaches Ethan — you can copy it straight out of the form.
Common questions
Does the app work without a signal, on a train?
Yes. Everything is stored on the device, so the ring, blanks, flags and pickup windows are all available offline.
Can I move my keyring to a new phone?
Only through your device's own backup and restore (iCloud or Google). We hold no copy and cannot transfer anything for you.
I deleted a key by mistake — can you recover it?
No. There is no server-side copy. If you have a recent device backup, restoring the device restores the app's data along with it.
How do I tell a copy from a cylinder replacement in the app?
Open the key entry and set its job type. A copy is cut from an existing working key; a cylinder replacement means the lock's cylinder is swapped and the old keys stop working — mark those clearly so you retire the obsolete keys from the ring.
My pickup reminder never fired.
Check that notifications are enabled for Unikal Keyring in your device settings, and that battery-saver or focus modes are not suppressing them. Reminders are scheduled locally by the phone.
Do you collect any data about me?
No account, no analytics SDK, no ads, no location. The Privacy Policy spells out exactly what stays on the device.
Where do I report a billing problem?
Purchases run through Apple's App Store or Google Play, so refunds and cancellations go through that store. See clause 08 of the Terms of Use.